Telecommunication's firm, MTN, has apologised to it's subscribers for the stress they undergo in revalidating their SIMs.
Telecommunication's firm, MTN, has apologised to it's subscribers for the stress they undergo in revalidating their SIMs.
MTN’s Corporate Services Executive, Akinwale Goodluck, signed a statement saying that the company was trying it's best in order to improve the conditions at the service centres.
“We wish to apologise to all our customers who are experiencing difficulty with the ongoing SIM registration/revalidation exercise. Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops.
“We appeal for calm as customers visit our various outlets. We are committed to ensuring that all affected subscribers complete the process as directed by the Nigeria Communications Commission. It is for this reason that we have increased the number of staff handling SIM registration/validation across all our channels. We have also mandated all our registration outlets to remain open till 8pm every day until further notice."
Disgruntled MTN subscribers have vented their spleen on how this development has cramped their style.
We hope that the company fixes whatever it is that is wrong with them.
